FAQ
Your Questions Answered
-
What is Polish & Sparkle's policy on cleaning supplies?At Polish & Sparkle, customers are required to provide all cleaning supplies for the service due to varying household preferences and potential allergies.
-
What is the cancellation policy for bookings with Polish and Sparkle?Please notify us at least 4 hours in advance to cancel or incur a $20 cancellation fee.
Payments Accepted
We accept a variety of payment methods to ensure an and convenient transaction process for our customers. You can pay using major Credit/Debit cards, Apple Pay, and Google Pay. Cash is accepted in person after paying our deposit fee online. If you have any questions about our payment methods, feel free to reach out for assistance!
Billing & Pricing
Cancellation Policy
Our cancellation policy allows you to cancel your booking up to 4 hours in advance for a full refund. Cancellations made less than 4 hours before scheduled time may incur a fee. We appreciate your understanding and encourage you to reach out if you have any questions or need assistance. Thank you for choosing us!
Satisfaction Guarantee
Your satisfaction is our top priority. We offer a satisfaction guarantee because we believe in the quality of our services. If you're not completely happy with the results, just let us know, and we'll make it right.
PRIVACY POLICY
Effective Date: September 2024
Polish & Sparkle ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.polishandsparkle.com, and interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following types of information:
Personal Information: Name, email address, phone number, and other contact details you provide when you book a service, sign up for updates, or request information from us.
Usage Data: Information on how you access and interact with our website, including IP address, browser type, device information, and pages visited.
Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activities to enhance user experience. You can control cookie settings in your browser.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our services and website.
Process and confirm your service bookings and inquiries.
Communicate with you, including sending promotional offers, updates, and other marketing information (with your consent).
Improve and personalize your experience on our website.
Analyze website usage to improve our services and marketing strategies.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose information if required by law, or if we believe it is necessary to protect our rights, property, or safety.
4. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
Access: Request a copy of the information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal requirements).
Withdrawal of Consent: Withdraw consent for certain data processing activities.
To exercise any of these rights, please contact us at contact@polishandsparkle.com.
6. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to these third-party websites, and we are not responsible for their content or privacy practices. Please review the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us.
​